National Poisons Information Service

A service commissioned by Public Health England




Members of the public

seeking specific

information on poisons

should contact:


In England and Wales:

NHS 111 - dial 111


In Scotland:

NHS 24 - dial 111


In N Ireland:

Contact your local GP or

pharmacist during

normal hours; click here

(www.gpoutofhours for GP

services Out-of-Hours.


In Republic of Ireland:

01 809 2166



professionals seeking

poisons information

should consult:

A uniform national service

Although the NPIS is provided by Units embedded in separate NHS Trusts, a uniform national service is ensured by the following arrangements:


  • Each Unit holds a contract for provision of services to Public Health England. These contracts are in a common format and include key performance indicators.
  • Each Unit has at least one formal meeting with commissioners each year to review progress against their contract and to agree a contract and budgets for the subsequent year. In addition, we develop and agree NPIS policy at Commissioning meetings which take place quarterly.
  • All NPIS Units work to common national standards as detailed in agreed operational procedures.
  • All telephone enquiries are recorded on the UK Poisons Information Database (UKPID), software specifically developed for this purpose. Comprehensive data protection arrangements that comply with national requirements are in place. The UKPID user group meets regularly to discuss operational issues relating to enquiry logging software.
  • The NPIS Clinical Standards Group meets quarterly to develop and finalise clinical advice and discuss clinical governance issues. In addition, the Group discusses urgent issues more frequently by teleconference.
  • The TOXBASE editing group meets quarterly to edit and agree TOXBASE entries.
  • NPIS National Continuing Professional Development meetings take place twice a year, with the location rotating around the NPIS Units. These are open to all NPIS staff and have sessions designed for Specialists in Poisons Information and for clinicians.

| What we do | Who we help | What we advise on | How we maintain our standards | What impact we have | Who we advise | A uniform national service |