National Poisons Information Service

A service commissioned by Public Health England

 

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Members of the public

seeking specific

information on poisons

should contact:

 

In England and Wales:

NHS 111 - dial 111

 

In Scotland:

NHS 24 - dial 111

 

In N Ireland:

Contact your local GP or

pharmacist during

normal hours; click here

(www.gpoutofhours

.hscni.net/) for GP

services Out-of-Hours.

 

In Republic of Ireland:

01 809 2166

 

Healthcare

professionals seeking

poisons information

should consult:

www.toxbase.org

A uniform national service

Although the NPIS is provided by Units embedded in separate NHS Trusts, a uniform national service is ensured by the following arrangements:

 

  • Each Unit holds a contract for provision of services to Public Health England. These contracts are in a common format and include key performance indicators;
  • Each Unit has at least one formal meeting with commissioners each year to review progress against their contract and to agree a contract and budgets for the subsequent year. In addition, we develop and agree NPIS policy at Commissioning meetings which take place quarterly.
  • All NPIS Units work to common national standards as detailed in agreed operational procedures;
  • All telephone enquiries are recorded on the UK Poisons Information Database (UKPID), software specifically developed for this purpose. Comprehensive data protection arrangements that comply with national requirements are in place;
  • The NPIS Clinical Standards Group meets quarterly to develop and finalise clinical advice and discuss clinical governance issues. In addition, the Group discusses urgent issues more frequently by teleconference;
  • The TOXBASE editing group meets quarterly to edit and agree TOXBASE entries;
  • NPIS National Continuing Professional Development meetings take place quarterly, with the location rotating around the NPIS Units. These are open to all NPIS staff and have sessions designed for Specialists in Poisons Information and for clinicians;
  • The UKPID user group meets regularly to discuss operational issues relating to enquiry logging software.

| A uniform national service | What we do | Who we advise | Who we help | What impact we have | What we advise on | How we maintain our standards |