National Poisons Information Service

A service commissioned by Public Health England




Members of the public

seeking specific

information on poisons

should contact:


In England and Wales:

NHS 111 - dial 111


In Scotland:

NHS 24 - dial 111


In N Ireland:

Contact your local GP or

pharmacist during

normal hours; click here

(www.gpoutofhours for GP

services Out-of-Hours.


In Republic of Ireland:

01 809 2166



professionals seeking

poisons information

should consult:

Scale of activity

The scale and range of the work undertaken by NPIS is considerable. The organisation handles more than 600,000 enquiries a year, providing support to professional NHS colleagues through its online TOXBASE database and telephone enquiry service.


The majority of this activity is online, with poison enquiry sessions on TOXBASE reaching just under 580,000 website hits in 2014/15. This amounts to a total of more than 1.6 million individual products accesses on the website. Around 48,000 telephone enquiries were answered in 2014/15.


In addition, NPIS assists in the education of NHS staff on the management of poisoning, conducts research into poisoning and clinical toxicology, and gives advice to government bodies and others about poisons-related issues.



Figure 1. Telephone enquiries and TOXBASE sessions from 2000 to 2014/15 (data for 2000-2003 by calendar year, subsequent years by financial year)


Information from the NPIS Annual Report 2014/15.


| Services | Scale of activity | TOXBASE | National telephone information service | Specialist Clinical Toxicological advice | TOXBASE and NPIS telephone support service | Current Awareness in Clinical Toxicology | NPIS Product Data Centre | UKTIS |