National Poisons Information Service

A service commissioned by Public Health England




Members of the public

seeking specific

information on poisons

should contact:


In England and Wales:

NHS 111 - dial 111


In Scotland:

NHS 24 - dial 111


In N Ireland:

Contact your local GP or

pharmacist during

normal hours; click here

(www.gpoutofhours for GP

services Out-of-Hours.


In Republic of Ireland:

01 809 2166



professionals seeking

poisons information

should consult:

Scale of activity

The scale and range of the work undertaken by NPIS is considerable. The Service handles more than 700,000 enquiries a year (Figure 1), providing support to professional NHS colleagues through its online TOXBASE database and the National telephone information service.


The majority of this activity is online, with poison enquiry sessions on TOXBASE reaching 662,105 website hits in 2016/17. There was also a significant rise in the use of the TOXBASE app to 80,929 accesses. 43,611 telephone enquiries to the NPIS were answered in 2016/17, of which 1,964 (4.5%) were referred to a consultant toxicologist.



Figure 1. Annual number of TOXBASE user sessions, App accesses, telephone enquiries and consultant referrals from 2000 to 2016/17


In addition, NPIS assists in the education of NHS staff on the management of poisoning, conducts research into poisoning and clinical toxicology, and gives advice to government bodies and others about poisons-related issues.


| What we do | Scale of activity | TOXBASE | National telephone information service | Specialist Clinical Toxicological advice | UKTIS | NPIS Product Data Centre | NPIS Literature Database |