National Poisons Information Service

A service commissioned by Public Health England




Members of the public

seeking specific

information on poisons

should contact:


In England and Wales:

NHS 111 - dial 111


In Scotland:

NHS 24 - dial 111


In N Ireland:

Contact your local GP or

pharmacist during

normal hours; click here

(www.gpoutofhours for GP

services Out-of-Hours.


In Republic of Ireland:

01 809 2166



professionals seeking

poisons information

should consult:

TOXBASE and NPIS telephone support service

Not surprisingly in an increasingly online world, the last two decades have seen a marked swing away by healthcare professionals from obtaining information on poisonings from the NPIS national telephone support service and towards its internet service, TOXBASE.


Back in 2000, the total number of TOXBASE sessions was 100,000, compared with 250,000 telephone enquiries. Since then, the trend has reversed, with the number of online sessions increasing some six-fold to over 662,000 in 2016/17, while telephone enquiries have fallen in this time by more than 80% to 43,611. In addition, there has also been a signficant rise in the use of the TOXBASE app to 80,929 accesses in 2016/17.


There has been no decrease in enquirer satisfaction with either the telephone helpline or TOXBASE and the telephone line is available for more complex enquiries. Telephone enquiries come from hospital, primary care and NHS 111/NHS 24 users. Over a quarter (30%) involve children under the age of five. This reflects the frequency of accidental poisonings among young children.


| Services | Scale of activity | TOXBASE | National telephone information service | Specialist Clinical Toxicological advice | TOXBASE and NPIS telephone support service| UKTIS |