National Poisons Information Service

A service commissioned by Public Health England

 

Loading...

 


Members of the public

seeking specific

information on poisons

should contact:

 

In England and Wales:

NHS 111 - dial 111

 

In Scotland:

NHS 24 - dial 111

 

In N Ireland:

Contact your local GP or

pharmacist during

normal hours; click here

(www.gpoutofhours

.hscni.net/) for GP

services Out-of-Hours.

 

In Republic of Ireland:

01 809 2166

 

Healthcare

professionals seeking

poisons information

should consult:

www.toxbase.org

Feedback from users - UKTIS quality assurance

Formal feedback on the UK Teratology Information Service is sought continuously from a random sample of telephone enquirers, with questionnaires sent out between one and four weeks after the enquiry. During 2016/17, 400 enquiries (21% of the total enquiries) were selected for quality assurance monitoring in this way. As of April 2017, 62 (16%) feedback forms had been returned including from GPs (33), pharmacists (13), hospital consultants (7), junior hospital doctors (1), nurses (5) and midwifes (4).

 

Of the 62 responders, 8% had used the service more than five times, 31% had used the service between one and five times previously and 33% were first-time enquirers. Enquirer satisfaction scores demonstrated a 97% overall degree of satisfaction with the service (Table 1).

 

Table 1. Summary of UKTIS telephone enquirer experience

 

bumps leaflets and website


UKTIS telephone enquirer feedback forms have included additional questions relating to the new bumps website since 2015. Thirty four (55%) of the 62 healthcare professionals who provided feedback having contacted UKTIS via the national telephone line were not aware of the new bumps website. Of the 27 responders who had visited bumps, 79% found the website ‘very easy’ or ‘easy’ to use. Eleven responders reported that a bumps leaflet was available for the exposure they were interested in; eleven reported that no leaflet was available at that point, with the remaining five responders regarding the question as ‘not applicable’. Fourteen respondents rated the information on bumps as being ‘about right’, with two assessing it as too detailed and one as not detailed enough.

 

Spontaneous feedback was also received from 43 visitors to the bumps website via the e-feedback form, 72% of whom resided in the UK. Sixty percent of visitors providing feedback were not healthcare professionals, but of the remainder who were, several were pregnant themselves. Of the 42 responding to this question, 36 (86%) regarded bumps as ‘easy’ or ‘very easy’ to use.

 

Feedback continues to be very positive (Box 1) and suggests that developments in recent years have further improved the provision of information for patients and healthcare professionals. As in previous years, the need to increase awareness of the service and the appetite of patients and healthcare professionals for further information and pregnancy focused treatment guidelines were apparent.

 

Box 1. UKTIS and bumps end-user feedback

 

"Love the bumps website! I always feel supported when I call UKTIS and great to have advice from teratology specialists"

Healthcare professional via UKTIS questionnaire

 

"I have used UKTIS on a number of occasions and always found this service to be incredibly helpful. An invaluable service, thank you"

Healthcare professional via UKTIS questionnaire

 

"Love the website, very very useful. I use it all the time"

Spontaneous via bumps website

 

"Thanks for such an excellent website"

Spontaneous via bumps website

 

| Feedback | Feedback - Telephone enquiry service | Feedback - TOXBASE | Feedback - UKTIS |