How we maintain our standards - Feedback
NPIS is committed to improving the quality of the support services it provides to professional colleagues. For this reason, it operates an active programme of monitoring and evaluation to establish that its services meet the needs of users. This helps to identify, anticipate, consider and resolve any issues that may arise, now and in the future.
Feedback from users
User satisfaction surveys are the principal means by which NPIS ensures the quality of its services. Questionnaires are sent to a random sample of callers to the telephone support service and posted on TOXBASE. A stakeholder feedback mechanism is also in place for consultant referrals.
Though, in general, the evidence from users indicates high or very high levels of satisfaction with the services, NPIS continues in its endeavours to develop and refine the support it gives to frontline NHS staff.
The links below display user-end feedback on the NPIS telephone enquiry service, TOXBASE and UKTIS:
Information from the NPIS Annual Report 2015/16.