National Poisons Information Service

A service commissioned by Public Health England




Members of the public

seeking specific

information on poisons

should contact:


In England and Wales:

NHS 111 - dial 111


In Scotland:

NHS 24 - dial 111


In N Ireland:

Contact your local GP or

pharmacist during

normal hours; click here

(www.gpoutofhours for GP

services Out-of-Hours.


In Republic of Ireland:

01 809 2166



professionals seeking

poisons information

should consult:

How we maintain our standards - Feedback

NPIS is committed to improving the quality of the service it provides to professional colleagues. For this reason, it operates an active programme of monitoring and evaluation to establish that its services meet the needs of users. This helps to identify, anticipate, consider and resolve any issues that may arise, now and in the future.


Feedback from users
User satisfaction surveys are the principal means by which NPIS ensures the quality of its services. Questionnaires are sent to a random sample of callers to the telephone support service and posted on TOXBASE. A stakeholder feedback mechanism is also in place for consultant referrals.


Though, in general, the evidence from users indicates high or very high levels of satisfaction with the services, NPIS continues in its endeavours to develop and refine the support it gives to frontline NHS staff.


The links below display user-end feedback on the NPIS telephone enquiry service, TOXBASE and UKTIS:

| How we maintain our standards | Feedback | Consultant referrals | Clinical Governance | How is the quality of services assured? |