National Poisons Information Service

A service commissioned by Public Health England




Members of the public

seeking specific

information on poisons

should contact:


In England and Wales:

NHS 111 - dial 111


In Scotland:

NHS 24 - dial 111


In N Ireland:

Contact your local GP or

pharmacist during

normal hours; click here

(www.gpoutofhours for GP

services Out-of-Hours.


In Republic of Ireland:

01 809 2166



professionals seeking

poisons information

should consult:

How we maintain our standards - Consultant referrals

Quality assurance exercises are conducted on all consultant enquiries to assess the effectiveness of the system. Questionnaires are distributed to callers and to the consultant dealing with the enquiry. In general both callers and consultants rate the service highly. Callers indicate the advice given is relevant, useful, sufficient and inspiring confidence. Consultants regard the referrals as appropriate and the information provided as well presented.


Analysis of the consultant referrals is used to improve the services offered by the NPIS. Outcomes include additions and changes to TOXBASE entries that reflect user needs. Issues highlighted by difficult or complex calls are discussed further among NPIS staff by email or telephone at regular TOXBASE Editing Group meetings or at the NPIS CPD meetings.


| How we maintain our standards | Feedback | Consultant referrals | Clinical Governance | How is the quality of services assured? |